1. What payment options do you offer?

We accept all major credit cards and Paypal.

We use Paypal and Stripe to let your complete your purchase through your choice of credit card or Paypal. Paypal and Braintree automatically protect all your payment-enabled forms with 256-bit SSL encryption to ensure your transactions are always safe. It is the same Online Payment Gateway System currently provided by many licensed Financial Institution. For that reason, you can be certain of Paypal and Braintree's security. Paypal and Stripe also complies with PCI Data Security Standard. 


2. Where does Weilaoshi Online Store ship?

We also offer FREE shipping for all Malaysian.

We offer international shipping. Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and weilaoshi online store encourage you to be aware of these potential costs before placing an order with us. 

Refer "Shipping Policy" for more information.


3. Will I receive any order confirmation after placing an order?

YES, you will! An order confirmation with order summary will be sent to you via Email right after you have placed your order with a successful transaction. 


4. How long is your warranty good for? Do you have a 30-day guarantee?

Yes. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Any parcel that arrive to you in a broken condition are either refund to you  (provided with photo as evidence), or we will sent you out a replacement package immediately. If a product does not arrive at your location within 50 days, we will also offer you a full refund for your order. Other warranties are specific to the product ordered and will be included in the product description.   

To complete your return, we require a receipt or proof of purchase and provided with photo as evidence for broken items once received.


5. How do I contact you?

If you have any question that are not in this FAQ page, please email us at weilaoshi.music.art.workshop@gmail.com where we will get back to you promptly.